I am Paul Wilson; Mere Complexities Limited, sells my consulting, coaching, and coding services. I am passionate about Agile, particularly Test Driven Development.

Laurent Bossavit on Process Errors

A Type II error (bureaucracy) is when you follow the process, produce a bad outcome, and the process is changed by the addition of an exception that only addresses repetitions of that exact same mistake. Laurent

That’s a brilliantly clear description of how bureaucracies evolve by well intentioned attempts to avoid repeating any mistake: neurotic organisational learning.